CardScan Executive Warranty
CardScan Warranty Information: Our guarantee to you
Warranty Period
CardScan, Inc (“CardScan”) warrants to the first end user purchaser that the
purchased CardScan Business Card Scanner (“Scanner”) shall be free from
malfunctions and defects in both materials and workmanship at the date of
original purchase for a period of two years from the date of purchase.
Warranty Coverage
If it is determined, in accordance with the official CardScan documentation
which accompanied the Scanner that the Scanner does not function properly or
is defective within the warranty period due to defects in materials or
workmanship, CardScan will replace the unit without charge, subject to the
conditions and limitations stated herein. CardScan reserves the right to
ship a remanufactured scanner as a replacement. This Limited Guarantee only
covers hardware and does not cover software for which a separate end-user
license agreement applies. In no way will the customer be entitled to new
software as part of this Limited Guarantee. A replaced unit will not benefit
from a prolonged or renewed warranty period. All parts or other materials
for which replacement has been provided shall become the property of
CardScan.
Warranty service will not be provided without the original dated proof of
purchase (including if applicable the reseller’s name and address). CardScan
may refuse free-of-charge guarantee services if such documentation is not
provided or is incomplete or illegible.
This Limited Guarantee becomes null and void if the Customer fails to
package the Scanner in a manner consistent with the original product
packaging and/or damage occurs during shipment or if the Customer fails to
include the original dated proof of purchase.
To avoid damage to or loss/erasure of removable data, media or accessories
the consumer must remove these before submitting the Scanner for guarantee
service.
This Limited Guarantee does not cover the following: periodic maintenance
and repair to parts due to wear and tear; circumstances beyond CardScan's
control; damage to the Scanner resulting from the use of attachments,
accessories, or alterations not sold by CardScan; damage as a result of
unauthorized modifications or service; misuse (including without limitation
failure to install or use the Scanner in accordance with CardScan’s
instructions); abuse; neglect; or failure to use items supplied by CardScan
(such as adapters and cables).
CardScan MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION WARRANTIES OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR
PURPOSE FOR THE SCANNER OR ITS SOFTWARE.
Replacement of the Scanner is CardScan's ONLY obligation under this Limited
Guarantee.
EXCEPT FOR ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER
APPLICABLE LAWS (INCLUDING WITHOUT LIMITATION CAUSING DEATH OR PERSONAL
INJURY THROUGH NEGLIGENCE OR LIABILITY FOR FRAUD) CardScan WILL NOT BE
RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES
RESULTING FROM THE PURCHASE, USE, OR IMPROPER FUNCTIONING OF THE SCANNER
REGARDLESS OF THE CAUSE. Such damages for which CardScan will not be
responsible include, but are not limited to, loss of revenue or profit,
downtime costs, loss of use of equipment, cost of any substitute equipment,
facilities or services, business interruption, loss of goodwill, business
opportunity, turnover, anticipated savings, data or information or claims of
the Customer’s customers for such damage.
In no event shall CardScan's total liability for all damages, losses, and
causes of action (whether in contract, tort, including negligence, or
otherwise) exceed the amount paid for the Scanner.
The warranties stated above are non-transferable.
This Limited Guarantee shall be governed by the laws of the United States
and the Commonwealth of Massachusetts without regard for its conflict of
laws rules and shall not be governed by the United Nations Convention on
Contracts for the International Sale of Goods, the application of which is
expressly excluded.
If You purchased the CardScan scanner in France the following
provisions apply.
In accordance with Article L. 211-15 of the French Consumer
Code, CardScan hereby draws Your attention to the following provisions of
the law relating to the guarantee of products:
Article L. 211-4 of the French Consumer Code:"The seller is
required to deliver a product which conforms to the contract and is held
liable for any lack of conformity existing upon delivery.
The Seller is also held liable for any lack of conformity caused
by the packaging or the assembly instructions, or the installation if the
Seller assumed responsibility therefor or had it carried out under its
responsibility".
Article L. 211-5 of the French Consumer Code: "To conform to the
contract, the product must:
1. Be suitable for the purpose usually associated with such a
product and, if applicable:
- correspond to the description given by the seller and have
the features that the seller presented to the buyer in the form of a sample
or model;
- have the features that a buyer might reasonably expect it to
have considering the public statements made by the seller, the producer or
his representative, including advertising and labelling; or
2. Have the features defined by mutual agreement between the
parties or be suitable for any special requirement of the buyer which was
made known to the seller and which the latter agreed to".
Article L. 211-12 of the French Consumer Code: "Action resulting
from lack of conformity lapses two years after delivery of the product".
Article 1641 of the French Civil Code: "A seller is bound to a
warranty on account of the latent defects of the thing sold which render it
unfit for the use for which it was intended, or which so impair that use
that the buyer would not have acquired it, or would only have paid a reduced
price for it, had he known of them".
Article 1648 of the French Civil Code: "The action resulting
from the defects giving rise to the right to cancellation must be brought by
the buyer within a period of two years following the discovery of such
defect".
Obtaining Warranty Service
In the United States and Canada:
- Call CardScan Technical Support at 866-900-6902 to verify the
scanner is properly installed.
- If scanner is defective, contact Customer Service 800-942-6739 for a
Return Material Authorization (RMA) number and specific return
instructions.
- A replacement unit will be shipped within five days after the
defective product is received by CardScan.
- All replacements will be shipped via UPS ground transport.
RETURNS WILL NOT BE ACCEPTED WITHOUT A "RMA" NUMBER CLEARLY PRINTED ON THE
OUTSIDE OF THE SHIPPING CARTON. CardScan IS NOT RESPONSIBLE FOR SHIPMENTS
DELAYED OR LOST IN TRANSIT.
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